What to expect...

Video calls are quite effective! They save you time, you don’t have to haul everyone to the Studio, your dog is more relaxed learning in a familiar environment, and I can coach you through the training exercises and demonstrate with my own dogs.

All virtual training sessions will be recorded and provided to you at no extra cost, which is something we’re looking forward to offering and isn’t something we can typically provide with in-person sessions. You’ll be able to refer back to our training sessions any time prior to their expiration date (365 days after recording).

Getting Ready for Virtual Training

#1 You will receive an access link for all virtual training materials.

• Check your email for the "Details" message with info for your upcoming session. 
• You will receive your Zoom Link within 48 hours after booking your first Virtual Private session or Support Group session. Check your email for the "Zoom Link" message. You can ALSO find your Zoom link in your Training Hub under YOUR VIRTUAL SESSIONS.

#2 You may want to set up the Zoom app on your device (smartphone, tablet, or computer), but this is not required. You can run the Zoom session through a browser, if you prefer. Keep in mind that the video stream will require internet access. If used on devices that use cellular data, make sure you have unlimited data or are connected to Wi-Fi.

Here's a quick tutorial on how to install Zoom: https://www.youtube.com/watch?v=vFhAEoCF7jg&list=PLKpRxBfeD1kEM_I1lId3N_Xl77fKDzSXe&index=1

#3 Be prepared for our training session! 

We recommend: 

• Making sure you will be uninterrupted (unless there's an emergency) during our 1 hour class session.
• Keeping your dog leashed or tethered nearby, throughout the session, so they are accessible and ready to train. 
• Having MANY tasty training treats ready. It is also a good idea to have a variety of training treats available in case your dog gets bored with a certain type.
• Having a VERY interesting chew item (stuffed, frozen Kong / bully stick / marrow bone / etc.) for your dog to quietly work on during the lecture portions of the session.
• Setting up a mat or dog bed next to you for the dog to practice relaxing on during the lecture portions of the session.

#4 Attend the class session at the scheduled time via the provided Zoom Meeting ID link. Virtual class sessions will be structured similarly to in-person class sessions.

• Class starts with everyone coming into the session and getting situated.
• There will be trainer lecture portions where class attendees will be muted.
• There will be multiple question & answer opportunities where attendees will be un-muted to participate in group discussions.
• There is also a bonus "chat" feature where attendees can ask questions outside of the un-muted Q&A period.
• There will be a trainer demonstration of the exercises.
• There will be an opportunity to practice the exercise with your own dog while receiving trainer feedback (be sure to set up your video stream so the trainer can see you working with the dog).

#5 All Virtual Sessions are recorded and able to be distributed to class attendees. These can be found in your Training Hub (you will be emailed access when you book your first session).

Tech Tips! You do not need to be tech savvy to participate in Virtual Sessions! If you have any questions, please contact us before your session and we will guide you through the process to make sure you are set up and ready to train during your class time.

You must have:

• Speakers, microphone, and screen on your device
• Access to the internet (make sure to not use cell data, unless you have an unlimited plan)
• A polite and positive attitude when conversing with the trainer or other attendees

We recommend:

• A good quality camera and microphone on your device (smartphones work great these days!). Some older phones and computers may have poor quality audio and video recording. You do not need anything fancy, but adding a set of headphones with a built-in mic (you can get these for under $10) may make your learning experience go a little smoother.
• Setting up in a space where you have room to train your dog. A bedroom, living room, office, kitchen - anywhere where you have a few feet to move around your dog.
• Stabilizing your device. Computers can easily sit on a table, desk, counter, or even floor during your class sessions, but a phone or tablet may require a tripod or stand to remain stable enough for the trainer to view your practice sessions with your dog.