How do I schedule sessions?
For Non-Members: CLICK HERE to book services. CLICK HERE to enroll in our Memberships. CLICK HERE to enroll in a Self-Study Course.
For FOCUS on Puppies: Check out the "Next Steps" email (sent within 48 hrs of purchase) for direct links to all puppy services.
For Pack Members: LOGIN to your Training Hub and navigate to the Your Training Schedule page to book services at the discounted rate. All clients (Pack Members, Non-Members, and Puppy Members) can also use this method for booking services.
What if I can't make it to a training session?
For Group Training: Always notify us via text or email if you are unable to make it to a scheduled class session. There are no makeup sessions for missed Group Training. Puppy Pre-K comes with Self-Study material to thoroughly cover any missed class lessons. If Kelsey needs to cancel a class for any reason, you will be rescheduled to another time.
For all other services: You may cancel sessions or Memberships through your CLIENT PORTAL. Keep in mind that the schedule fills up in advance, so it may take time to reschedule a session.
Review the Cancellation, No Show, and Return policies in our Waiver of Liability and Policies HERE.
How often should I book private training?
Ideally, sessions are on a recurring schedule every two-three weeks. This provides enough time in between sessions to practice but still keeps up with a consistent schedule. Since every situation is different, weekly sessions or monthly sessions may be more appropriate. The flexibility of private training allows for many different options to best fit the needs of each client.
How long will it take to train my dog?
It depends! It depends on the training goals for the dog. It depends on the training foundation the dog starts out with and the training foundation the owner starts out with. It depends on how often the training exercises are practiced in between sessions. Etc. For reference, our FOCUS on Dogs Membership contains a comprehensive training program, covering necessary skills from puppyhood to adulthood, and can take about 8 months to a year to complete every lesson. Alternatively, some clients don't need more than a few Virtual Private Sessions to receive all the necessary info for their training success... It depends!
How do I access the online videos?
To enroll in a Self-Study Webinar, CLICK HERE. To enroll in our Memberships, CLICK HERE. You will receive login information for the Pawsitively Trained "Training Hub" platform shortly after purchase. Once your Training Hub account is created, you can simply click the Training Hub link (or save to your desktop/Home screen) to view the online video content. Your recordings from your virtual sessions can also be found in your Training Hub.